Quality policy statement 2024

Ten Thousand Hours is committed to providing a service that consistently meets customers and applicable regulatory and statutory requirements, whilst supplying high quality and innovative products and services.

Our Quality Management System ‘Pathway’ has been designed referencing guidelines as set out in
ISO 9001:2015. Its purpose is to:

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• Ensure we act on the feedback from our clients and others that we engage with

• Continually improve the services we provide

• Remain compliant to all legislative & regulatory requirements

• Ensure that those we engage with have a positive experience.

We do this by always looking for opportunities to improve then setting SMART objectives to maximise our strengths and minimise risk.

We all have a responsibility to ensure that our clients receive a quality service and to demonstrate a high level of competence always. The Company’s services and systems are designed, engineered and managed to exceed our client’s expectations through the simplest and most cost effective means possible.

The Company is committed to training to ensures all personnel have the necessary competence and training to perform their duties and furthermore selecting to appoint best in class business partners to fulfil varying specialist project requirements.

The Quality Policy is understood by and communicated to all staff within the Company. It is the responsibility of Martin Richardson, Managing Director to investigate any quality problems and ensure that corrective action and/or preventative action is implemented as soon as possible.

Martin Richardson shall also ensure customer requirements are determined and met, therefore enhancing customer satisfaction.

All the components that together make up our Management System are regularly reviewed to ensure they are appropriate, understood and most of all the system continually improves and we exceed our customers’ expectations.

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